1. 30-day money-back policy
You may request a full refund of a TailorOffer Season, Month, or Pack purchase within 30 calendar days after the payment date. The policy applies whether or not you used some of the included points. After a full refund, all unused points from that purchase are removed and cannot be used.
2. How to request it
Email support@tailoroffer.com from the email on your TailorOffer account. Include the plan and approximate purchase date. We may ask for the Stripe receipt or Checkout identifier to locate the payment, but we will never ask for a full card number or password.
3. Timing and payment method
Approved refunds are sent to the original payment method. We will initiate the refund promptly; your bank, card network, Stripe, or Alipay may take additional business days to display it. Alipay refunds must also remain within Stripe’s supported refund window.
4. After 30 days and payment disputes
After 30 days, purchases are non-refundable except where applicable law requires otherwise or we expressly agree because the Service was unavailable. This policy does not limit statutory consumer rights. If a charge looks unauthorized, contact us first so we can investigate; you may also use the dispute rights provided by your payment provider.
5. Related terms
See the Terms of Service for how plan points work and the Privacy Policy for payment-data handling.